Man Asks for Refund on Pet Food After Dog Passes Away, Gets an Oil Painting Instead

Joseph Inabnet of Falls Church, Virginia, took to Facebook to provide an explanation for that during October, he needed to have his beloved pug Bailey put down.

There are few things tougher than shedding a liked pet. They're at all times there for you, 24 hours a day, 7 days a week, thru the most efficient and the worst, for the whole thing in their lives. Thankfully, there are always people who remember the fact that loss that will help you thru it. 

But for Joseph Inabnet of Falls Church, Virginia, that lend a hand came from an not going position. Inabnet took to Facebook to give an explanation for that during October, he had to have his liked pug Bailey put down. Like many older canines, she'd been put on prescription dog food, which Inabnet used to be ordering through the online store Chewy. 

Inabnet determined to check out and achieve out to Chewy to peer if they'd let him go back a 70% bag of unopened food. They did go back the cash, however instructed Inabnet to donate the food to a local refuge instead of returning it. While that was a kind sufficient gesture for Inabnet already, he did not expect to receive a parcel from the company a couple of days later. 

To his surprise, the parcel integrated a card and an oil painting of his late dog, Bailey.

The card learn:

"It's hard to say goodbye to a loved one. They will always be remembered and cherished."

"'Pet come into our lives, leave paw prints on our hearts and we are forever changed.'" 

"We're sending lots of love and positive thoughts. If you ever need anything, we're always here."

"Warmly, The Chewy Family." 

Unsurprisingly, Inabnet was touched via the considered the gift. He took to Facebook to share photos and his publish has since gained over 80,000 shares and 4,000 comments.

Inabnet wrote:

"If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it. They told me to donate it instead, and they returned my money. GREAT customer service; right? IT GETS BETTER!!" 

"Today, completely out of the blue, I received from Chewy.com the card and painting below. I have also provided picture of Bailey that I must have uploaded to Chewy at some time. This is a real oil painting, and the artist, Sharon LaVoie Lamb, did an amazing job. I don't know how to make something go viral, but Chewy.com deserves recognition for their outstanding attention to detail and customer service." 

Chewy have been among those to see the put up, adding:

"It is truly our pleasure and honor to be here for you and your family, Joseph. We can't thank you enough for sharing Chewy love all around. We hope that the portrait was able to bring some comfort to your home and may fond memories of your beloved Bailey warm your heart always. Please know that Bailey will always have a special place in our hearts. If you need anything at all, even just someone to talk to, we'll always be here for you."

Unsurprisingly, Facebook commenters beloved the concept that went into the present too. One person applauded Chewy:

"Chewy is amazing and wow this is beyond beautiful," they wrote. I'm sorry for your lack of the one you love dog."

Another user added: "That’s superior. A company that thinks past taking your cash."

Other users shared similar experiences with the company.

"They are superb," one commenter added. "I ordered mistaken stuff sooner than... my mistake. They also instructed me to donate it to dog safe haven which I did and they refunded me. They are amazing I use them a lot!"  

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